Last updated: [April 25th, 2023]
Information We Collect
We collect information about you when you use the Carter App, which may include:
Information you provide to us:
Account information: When you sign up for a Carter App account, we collect your name, email address, phone number, and login credentials.
Payment information: We collect your payment method details, such as your credit or debit card number, expiration date, and security code when you use the Carter App to pay for assembly services.
User content: We collect the information you submit when you contact customer support, provide feedback, or participate in surveys and promotions.
Location data (personnel): When the Carter app is active in the foreground (visible on-screen) or background (open but not visible), we gather precise or approximate location information from the mobile devices of drivers and delivery personnel if permitted to us through your device settings. Drivers and delivery personnel cannot use the Carter app without allowing location data collection from their devices as their intended usage of Carter App is reliant on it.
Communication data: We collect data related to phone, text, or in-app communications between users facilitated through the Carter app and via our Customer Support channels. This includes the date and time, as well as the content of text, in-app messages, or emails.
Information We Generate
Usage data: We collect information about how users engage with our services, including access dates and times, app features or pages accessed, browser types, and app crashes or other system activities.
Device data: We gather data on the devices used to access our services, such as hardware models, device IP addresses or other unique identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Information we share with third parties
We may share your information:
- In response to legal process, such as a court order, subpoena, or search warrant.
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With your consent or at your direction.
- We take reasonable measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee the absolute security of your personal information.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Carter App and our services.
- Process transactions and send you related information.
- Respond to your comments, questions, and requests, and provide customer support.
- Communicate with you about promotions, upcoming events, and other news about products and services offered by Danihel Group and our selected partners.
- Monitor and analyze trends, usage, and activities in connection with the Carter App.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Danihel Group and others.
- Personalize and improve the Carter App and provide tailored content and features.
- Comply with legal obligations and enforce our terms and policies.
International Data Transfers
We may transfer your personal information to countries other than the one in which you live. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
You have certain choices regarding the information we collect and how it is used:
Account information: You can update, correct, or delete your account information at any time by logging into your Carter App account or contacting us.
Location data: You can disable location services on your device to prevent the Carter App from collecting your location data.
Marketing communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails or updating your account settings.
240-1111 Olympic Way Southeast
Calgary, Alberta T2G 0E6